What's one statistic that matters tremendously for small businesses? Customer loyalty. In other words: Are customers coming back? This is especially important in today’s business climate, as small businesses will need to prepare for a post-pandemic world. On September 15 the Customer Amazement Summit will go live online and show entrepreneurs how to deliver an amazing...
Ramon caught up with Rosie Roca, VP of Customer Success, SMB Essentials at Salesforce during the Dreamforce 2019 conference in San Francisco. Salesforce is CRM (customer relationship management) solution that many big businesses use to manage their prospects and customers and get a clear view of their pipeline, churn, and more. But Salesforce is...
In the effort to make businesses more efficient and accessible, many lose the personal touch and human element that customers crave. But having an online presence does not mean you have to lose touch with your customers. In a world of numbers and efficiencies, there is a lot of talk in the small business world...
Gaining customers is the first step, and a big one at that! But the next step — keeping those customers coming back — is ongoing work. Your customer base can act as your cheering squad as long as you keep them feeling good about your brand. Sure, they might need your products, but there’s...
There’s no denying that excellent customer service can be the key to customer retention. Across the globe, 96% of consumers say customer service is an important factor in their choice of brand loyalty. However, so many companies are doing it wrong. Either they don’t have the time or money to invest in proper customer...
The name you give your business, hiring the right people and a focused attention on customer details are just three of the many things that Donna Morris, of Xtra Pair of Hands DC has done to grow her business. One of the favorite things I like about being a global speaker is meeting thousands of...
Customer communication channels are growing and you can't control that conversation. You can't control where it happens or how it happens if you want to give your customers the best experience. Customers want to communicate with you, NOT just on on a phone, not just via web chat, but also through Instagram, Facebook, Twitter and beyond. When...
The credit card business is competitive and brands are fighting to offer as much as they can to their small businesses customers. Credit card companies want to be more than transactional relationships but a part of the growth of their customers' journey. Announced today Mastercard is partnering with Intuit to offer 50% off to it's...
Facebook Messenger apps are a powerful way to build connections with your customers. A messenger app can provide better customer support and help educate customers about your products or services to help them become a customer. Ramon Ray interviewed Beerud Sheth, founder of Elance, and now of Gupshup for his take and expertise. Gupshup...
Successful business is about 4 things. The products (or services you offer), the team that helps you executive them, the processes and systems you have in place to make it all happen and most importantly your ability to deliver exceptional customer service to your customers. In order to make this happen, winning company implement CRM...
