Nicholas Dancer is the owner and operator of Dancer Concrete Design and he chats with Ramon Ray about concrete, entrepreneurship, leadership, and his new book, Day In, Day Out: The Secret Power in Showing Up and Doing the Work. The Beginning of a Business Nick runs Dancer Concrete Design out of Fort Wayne, Indiana. They don’t...
At Dreamforce 2019, Ramon Ray had the chance to chat with Nicole Staple is the co-founder and CEO of Brideside. Nicole and the team at Brideside are revolutionizing the bridal industry by making the boutique experience more convenient, stress-free and inspiring. Their unwavering commitment to providing a unique customer experience has rewarded them with...
There are some things you should know how to do as a business owner and leader. One of the most important--understanding your business’s finances. Some business owners feel that finances are not their strength so they shy away from that aspect of their business. But, this creates a vicious cycle—the less time you spend...
Ramon Ray sat down with Christine Volden, founder of Soulful Selling at Dreamforce 2019. Christine works with entrepreneurs and small business owners to help them get comfortable with selling and to grow and scale their sales teams. Christine believes that “everyone can sell with authenticity and confidence in a way that empowers them.” How Do...
In the effort to make businesses more efficient and accessible, many lose the personal touch and human element that customers crave. But having an online presence does not mean you have to lose touch with your customers. In a world of numbers and efficiencies, there is a lot of talk in the small business world...
Let me let you in on a little secret—you don’t have to do it all. Business owners are often burdened with the (unrealistic) expectation of accomplishing everything. Your job is to run the business. You will inevitably come to a point in the growth of your business where you’ll need to hand off any...
Shopify users rejoice! Email marketing just got a whole lot easier on the widely used, and increasingly popular, e-commerce platform. The e-commerce powerhouse just released Shopify Email, an email marketing tool designed to help you build meaningful relationships with your customers in an increasingly crowded commerce landscape. Last year, in an effort to make digital...
David Neagle shares with Ramon Ray that as a young adult without even complete high school education, who was married with a few children, he realized that he had “created a situation where [he] had way more responsibility than the ability to fulfill that responsibility.” He wasn’t being the husband, father, or provider he...
Customer experience and customer service can make or break a small business. But what exactly are customer experience and customer service and how can you use them both to improve your business? Molly Moore from Ruby and Shep Hyken, customer service and experience expert walk us through it. Molly Moore on Customer Service vs Customer...
Ramon Ray got together with Li Hayes, Daniel Rosenfield, John Lawson, and Jonah Mandel to bring business owners advice on how to grow their e-commerce businesses with the help of Alibaba. Jonah Mandel from Alibaba.com says their platform helps US business owners better source and sell products and they can use it to reach a...
