Accidental Entrepreneur. Fitness Instructor Launches Her First Business

Reluctant business owners are my favorite. They didn't wake up one day with a plan and take 6 months perfecting and planning things. Nope. Circumstances, often outside of their control caused them to decide to start a business. Michelle Spurlock, founder of Upside Aerial Arts and Fitness is one such business owner, where she teaches...

Ramon Trains His First Entry Level Team Member. 5 Key Take Aways

For just about all the companies I've started I've hired and worked with team members who came with years of expertise in what I needed. Web developers, accountants, bloggers, video editors and etc. However, recently, I've hired my first production assistant, an entry level position. The person I hired had to be smart, willing...

e-commerce alibaba

How to Grow an E-Commerce Business and Sell More Online with Alibaba

Ramon Ray got together with Li Hayes, Daniel Rosenfield, John Lawson, and Jonah Mandel to bring business owners advice on how to grow their e-commerce businesses with the help of Alibaba.  Jonah Mandel from Alibaba.com says their platform helps US business owners better source and sell products and they can use it to reach a...

empathy customer experience

The Secret to a Successful Customer Experience: Empathy

Have you ever had an over-the-phone customer experience that just wowed you? You know, the kind where you’re smiling by the end of the call, you feel like the person on the other end of the line actually heard you, and the person taking the call was friendly, supportive, and understanding regardless of what...

mission

More Than Words: The Art of Balancing Mission and Margin in Social Enterprise

“Why books, Jodi?”  “Why not books, Ramon?” There is money to be made in books! Jodi Rosenbaum, Founder and Executive Director of More Than Words, says they are selling them to the tune of $3.7 million a year. She says every book that they receive is in the hands of young people that they’re giving jobs...

8 Power Tips To Increase Holiday Sales. Insights from Yahoo’s eCommerce Ninja.

Selling online is not easy, it's hard work. However, thousands of businesses, every day are finding success in selling online. One of the leaders in helping businesses sell online is Yahoo Small Business and I just had a powerful discussion with Maria Melo, of Yahoo Small Business about how to increase holiday sales, this...

email

Hiver and the Evolution of Email

Ramon Ray caught up with Niraj Ranjan Rout, the co-founder, and CEO of Hiver, a company dedicated to making email better for business. Niraj started out as an electrical engineer and worked as a programmer writing code for 6-7 years. “That’s when the startup bug basically bit me,” he laughed.  He started his first business...