Smiling & Delightful vs Serious & Direct: What is Most Effective In Business?
Smiling & Delightful vs Serious & Direct: What is Most Effective In Business? Last week I had a flight to Phoenix, from Newark. This was on a Sunday night in the midst of some snow, sleet and other inclement weather. Unfortunately, I and other passengers experienced canceled flights, delayed flights and lots of frustrations. It's times...