As a customer, I've had quite a few customer service interactions that quickly went south. Most often, the agent simply could not make that connection with me, and the exchange pretty much ended with displeasure. Did they not understand what my question was? Were they not the best person to answer my question? How...
As a small business owner, you are probably used to juggling projects and tasks. Everyone has their own methods, but if your memory, email or to-do list has ever failed you, you probably wondered if there is a better way. The good news: there is! The technology is called project management software, and it helps...
Most entrepreneurs are good at seeing opportunities and finding ways to meet needs in the marketplace. Similarly, successful leaders are adept at creating value, managing costs, and understanding their target markets. But many leaders lose sight of the #1 asset of their business and the various ways that asset can be neglected and eventually...
Freelancing can be exciting and incredibly draining at the same time. Unlike monotonous 9-to-5 jobs, freelancers tackle different kinds of projects each day and this makes it challenging. But the fact that you work on new projects requires a fair bit of learning and unlearning each time and this can be a drain on...
If you’re in the pilot stage of small business ownership, you have heard the stories of one business failure after another. The naysayers will do their best to bring you down, so focus on the fact that 75% of new businesses make it through the first year and 50% make it to their fifth...
I was both Clyde and Devin in the early days—Clyde by day, and Devin by night—to keep my day and night worlds separate. As most entrepreneurs chasing their dreams experience, sometimes the “dream” doesn’t pay the bills right out of the gate. The small parcel shipping industry has very small margins, so when I was...
In 2015, consulting firm Accenture released the results of their 2015 US Innovation Survey: Clear Vision, Cloudy Execution. The study revealed a couple of major findings with regards to how companies think about business innovation and how successful they are when it comes to being innovative: 96 percent of executives said that the long-term success of...
Social Media has had a huge impact on many facets of our lives. It's changed the way we connect and socialize with our family and friends. It's also changed the way we buy as consumers and access media. For businesses, there are just as many changes. For most businesses, social media allows them to reach...
Filing for bankruptcy might seem like the end of the world, but it doesn’t have to be. Many small business owners manage to bounce back and rebuild their dream with a bit of help. However, that isn't to say that it will be easy (otherwise everyone would be doing it). The biggest challenge you will...
Remember how much fun it was to play with forts when you were a kid? Regardless of whether you grew up in the city or the suburbs, you no doubt found ways to use the resources around to build your own private little escape. Well, August Graube, founder of Fort Boards, wanted to recreate that...
