RECENT ARTICLES
Leadership: The Dark Side of Being Alone
I think many of us have an admiration for the Lone Ranger. You know, the guy who single-handedly swoops in to rescue the damsel in distress just before disaster strikes. The same could be said for Spiderman or any super hero. And, as a result, some of us want to lead in the same manner....
Small Business Productivity: 7 Reasons Why It No Longer Needs to Be a Problem
When you went into business for yourself, you probably didn’t envision how difficult it would be to maintain productivity throughout the workday. Let’s face it: without a bunch of corporate bigwigs breathing down your neck, what sort of fire is there to spur you on to work at 100% every day when you are...
Improve the Performance of Your Retail Business with Customer Feedback
The customer is king. That old saying has been around for as long as someone sold something to another person and as long as there have been kings. Today, it holds to be even more true. Competition has not only increased, but it’s turned global. As a result, the choices that customers are offered...
How Online Talent Platforms Are Changing the Way We Do Business
Over the past decade, there has been an enormous shift in the jobs landscape, with more and more people choosing to enter what we now call the gig economy. Freelancing has become highly desirable among professionals looking for more autonomy and flexibility in their work lives, while individuals looking to hire skilled professionals for...
Why Context Awareness is the Key to a Successful Customer Service Team
As a customer, I've had quite a few customer service interactions that quickly went south. Most often, the agent simply could not make that connection with me, and the exchange pretty much ended with displeasure. Did they not understand what my question was? Were they not the best person to answer my question? How...
Project Management: Is Asana or Trello Right for Your Small Business?
As a small business owner, you are probably used to juggling projects and tasks. Everyone has their own methods, but if your memory, email or to-do list has ever failed you, you probably wondered if there is a better way. The good news: there is! The technology is called project management software, and it helps...
Why Appreciating Your Team Is Good for Business
Most entrepreneurs are good at seeing opportunities and finding ways to meet needs in the marketplace. Similarly, successful leaders are adept at creating value, managing costs, and understanding their target markets. But many leaders lose sight of the #1 asset of their business and the various ways that asset can be neglected and eventually...
How To Manage Freelancing Projects Like A Pro
Freelancing can be exciting and incredibly draining at the same time. Unlike monotonous 9-to-5 jobs, freelancers tackle different kinds of projects each day and this makes it challenging. But the fact that you work on new projects requires a fair bit of learning and unlearning each time and this can be a drain on...
Six Tips to Survive Your First Year in Business
If you’re in the pilot stage of small business ownership, you have heard the stories of one business failure after another. The naysayers will do their best to bring you down, so focus on the fact that 75% of new businesses make it through the first year and 50% make it to their fifth...
Why I Used Two Different Names When I Started My Business
I was both Clyde and Devin in the early days—Clyde by day, and Devin by night—to keep my day and night worlds separate. As most entrepreneurs chasing their dreams experience, sometimes the “dream” doesn’t pay the bills right out of the gate. The small parcel shipping industry has very small margins, so when I was...
Why Having a Process Is Essential For Successful Business Innovation
In 2015, consulting firm Accenture released the results of their 2015 US Innovation Survey: Clear Vision, Cloudy Execution. The study revealed a couple of major findings with regards to how companies think about business innovation and how successful they are when it comes to being innovative: 96 percent of executives said that the long-term success of...
How Social Media is Changing the Way Businesses Recruit and Hire
Social Media has had a huge impact on many facets of our lives. It's changed the way we connect and socialize with our family and friends. It's also changed the way we buy as consumers and access media. For businesses, there are just as many changes. For most businesses, social media allows them to reach...