There’s no denying that excellent customer service can be the key to customer retention. Across the globe, 96% of consumers say customer service is an important factor in their choice of brand loyalty. However, so many companies are doing it wrong. Either they don’t have the time or money to invest in proper customer...
“Why books, Jodi?” “Why not books, Ramon?” There is money to be made in books! Jodi Rosenbaum, Founder and Executive Director of More Than Words, says they are selling them to the tune of $3.7 million a year. She says every book that they receive is in the hands of young people that they’re giving jobs...
In business, as in life, it’s only a matter of when – not if – disaster strikes. Every organization is at risk for some type of emergency, whether it be big or small. This includes natural disasters, such as hurricanes and fires, cyberattacks, theft, and more. And when it comes to recovering from a...
Ramon Ray and Ben Brewer met up at the B2SMB Institute in Napa, California to talk people and impact. Ben runs the small and mid-sized business segment for SAP Concur, a travel and expense management company based in Bellevue, Washington. Ben’s segment includes about 1,000 employees globally who service nearly 30,000 clients worldwide. They...
Many of you have a family business that you either inherited, that you bought, that you got pushed into, shoved into, or that you chose to be a part of. It’s important to talk about the route of entrepreneurship when you’re working with or for family. Ramon Ray interviewed Nancy Larick of Larick Associates...
People automatically think single parents are always struggling and stressed out, but Christina Shaw, owner of an Allstate Agency on Long Island since 2009 and single mom to 2 girls, says that for her, that’s simply not true. She says that she’s not struggling financially, she’s not stressed out, and that she has great...
Ramon Ray talks about the intricacies of working with today’s 20 and 30-somethings with Chris Tuff. Chris is the author of the USA Today and LA Times bestselling book, The Millennial Whisperer: The Practical, Profit-Focused Playbook for Working With and Motivating the World’s Largest Generation. Chris shared that he fell into the technology space after...
Salesforce just released their Third Edition Small & Medium Business Trends Report, which compiled data and observations from over 2,000 small and medium business (SMB) owners and leaders worldwide. Here are the key takeaways: Demographics The study found that no matter how passionate or driven business owners are, their individual experiences are ultimately shaped by age...
The booming job market is pushing companies to work harder to attract and retain talent to avoid the time and productivity losses that come with employee turnover. These losses are costly, with reports finding employers spend approximately 33 percent of a worker’s annual salary to hire a replacement. For small business owners – which...
HP recently released its 2019 global report on small business. Our very own Ramon Ray, founder of Smart Hustle Media, entrepreneur, and small business expert, hosted the unveiling event in New York City during Small Business Week. The HP Small Business Today Study Global Insights Report surveyed over 4,300 small business owners from across...
