RECENT ARTICLES
5 Excellent Ways to Train Your Customer Service Team on a Budget
When your customers receive courteous treatment, prompt answers, and satisfactory solutions, they spread the word of their positive experience. Providing excellent customer service, therefore, means getting free publicity, encouraging repeat business, and attracting new customers. Of course, such service only comes from a superb team that has the right customer service training to meet customers’...
Follow-Up: The Most Powerful Tool for Your Small Business Success
Like most brilliant inventions, SCOTTeVEST started with a forward-thinking individual who wanted to solve a problem faced on a daily basis. At that time, technological gadgets were becoming more popular and Scott Jordan wanted to find a way to carry all of his gadgets “comfortably, and not looking like a geek.” Knowing that others...
How United Airlines Is Helping You Be More Productive In the Air
Modern advancements have made it easier than ever to be productive when you’re on the go – even when you’re 39,000 feet up in the air. Advancements, from technology to airplane design, mean that those hours spent traveling to business meetings, or vacation destinations do not have to be lost. One company that is...
How Startups Can Protect Their Intellectual Property Rights
Imagine waking up one morning and finding out, much to your horror, that your competitor has somehow stolen and replicated your secret business idea and captured the attention of your target market! Or what if you made the mistake of sharing an amazing idea devised by you, only to realize later that you can...
Clarity and Consistency: 2 Keys to Finding Small Business Success
Dr. Will Moreland is a successful speaker, author, and coach who decided early on that he was not going to let his start determine his finish. Growing up in Compton, California, he lived with his single mother in a city that was facing serious drug, crime and gang problems. His father was in jail,...
4 Tips for Creating a Positive Work Environment- An Interview with David Mammano
As a customer, it’s easy to recognize a positive work environment when you see it. The workers have positive attitudes. They are smiling. They will go out of their way and do whatever it takes to make customers happy. It looks like a great place to work, and it feels like a great place to...
7 Things You Need to Know for Starting a Business
Starting a business can be the most exciting career move in your life. You’re passionate about your ideas, and you can’t wait to share them with the world. The urge to move forward fast can be your biggest mistake, though. Every successful business owner will tell you: there is a lot you need to research...
10 Tips for Opening a Successful Restaurant
Every year, many small business owners around the country decide to open a restaurant. Unfortunately, the odds are against them. Sixty percent of these restaurants will fail within the first year, and by the fifth year, 80 percent will have closed down. One way to increase your odds is to discover the ‘recipe for...
5 Ways Millennials Are Reshaping the Workplace Culture
The millennial generation has become the largest generation in the current workforce. It's comprised of people born between 1980 and 2000 and is currently attracting the attention of both sociologists and employers. Millennials now hold the key to business success, so companies large and small must learn how this generation is reshaping the workplace...
5 Reasons You Need to Stop Aiming for Perfect in Your Business
On Wednesday, March 23rd, Microsoft launched Tay, an artificial intelligence chat bot for social media sites like Facebook and Twitter. However, as the Wall Street Journal reports, the launch turned disastrous just a few hours later as Tay started to make anti-Semitic comments. Microsoft says this was the result of a “deliberate campaign” by...
Matt Pozel of the Kauffman Foundation Shares the Story & Legacy of Ewing Kauffman (Interview)
In America, we are lucky to have an environment that welcomes innovation and supports small business owners and entrepreneurs. The current environment is the result of countless organizations and individuals that have made the case for the importance of entrepreneurialism and helped individuals get their start. Last week I spoke with a representative of...
Valuable Business Lessons From 5 Unicorn Startups
The often-repeated cliché is true: small business really is the backbone of the US economy. It can be also very rewarding to be the owner of one. Plus, 2016 promises to be a great year for those starting a new business. Since so many people are taking the path to becoming small business owners, the...