How The Streaming Network Created Powerful Employee Experience to Boost Employee Productivity
Your employees are your most valuable asset. This is because your company’s performance largely depends on your employee experience. If you successfully create a powerful employee experience (EX) that fosters productivity, creativity, collaboration, and engagement, your business will undoubtedly flourish.
What’s more, a powerful employee experience instills a culture where employees try to challenge their limits and stay focused on your company’s growth. Now, the question comes how can you build a great employee experience?
Ramon Ray recently interviewed Matt Ley, who is the president of The Streaming Network. They discussed various aspects of building a powerful customer experience, its benefits, and the tool Matt Ley leveraged, which helped him secure hours of productivity in just two months.
Why Employee Experience Is Critical
Gone are the days when companies used to focus only on culture and employee engagement to make their workforce happy. Now, there is a need for an integrated focus on the entire EX. In fact, 80% of executives rate employee experience very important or important, reports Deloitte research.
Also, there is a shortage of skilled employees in almost every sector, making it harder for employers to attract and retain the top talents. And providing your employees with a superior employee experience can help you have the edge over your competitors.
What’s more, great employee experience translates into engaged employees, improving productivity in your company. Engaged employees take better care of your customers.
As rightly stated by Matt Ley in the interview,
I don’t think you could talk about employee experience without its impact on customer experience. Employees are on the front line. If they’re not happy, that bleeds through and affects projects. And it affects the product.
How to Improve Employee Experience (EX)
Here are the top tips from the interview:
1- Set a Work Culture Where Employees Can Succeed
We all want to grow in our life, don’t we? The same is true for your employees. If you provide them with ample opportunities to get trained and move up the career ladder, they are more likely to have a good experience in your company.
Matt Ley believes,
I think employee experience is very much culture. And I think it’s about how we set up our companies so our employees can succeed.
When employees feel that your company cares for their career, they will feel motivated to give their best to your company. As a result, there will be a productivity boost in your company.
2- Make a Habit of Encouraging Your Employees
Motivating and encouraging your employees is a crucial step to building a great employee experience. Also, keeping your employees’ morale high, even when something has gone wrong, is a surefire way to make them feel valued.
Matt Ley has a habit of finding a silver lining. When something goes wrong, he motivates his team to see the brighter side of it. And encourage his team members not to be hard on themselves.
Though encouraging your team regularly is critical for employee experience, it doesn’t come easily. The leaders have to take a proactive approach to nurture and motivate their employees.
3- Leverage the Right Tools
One most effective way to enhance EX in your company is by providing your team with state-of-the-art tools to perform their job functions. Doing so not only makes them better engage with their jobs but also boosts their productivity.
Matt Ley uses Zoho One. Since its deployment, Matt and his team have been able to have a collaborative and client-centric culture with increased employee productivity.
Zoho One has all the features a company requires to thrive. With more than 35 web applications with the same number of mobile apps, Zoho One enables companies to run their business entirely on the cloud. From Sales & Marketing to HR Support to accounting to operations, Zoho One has everything covered for you. And a good thing is you can sign up for a 30-days trial easily. No credit card required.
Using a powerful tool like Zoho One will certainly help your team members streamline their work. As a result, they will be able to do more in less time.
To know more about employee experience and how it correlates to customer experience, check out the complete interview below.