The Sharing Economy, Wearable Technology and the Return of Customer ServiceCarolyn Crummey
Smart Trends: The Sharing Economy, Wearable Technology and the Return of Customer Service
Smart Hustlers get ahead by taking advantage of every opportunity, whether it’s a hot market trend, a new innovation, a program or person offering assistance, or a helpful website, book or app that makes us smarter.
In every issue of Smart Hustle, we’re going to give you the scoop on what’s hot, what’s not, and what (or who) can help you be a Smart-er Hustler.
The Sharing Economy
While regulators may not be ready for the shift to a sharing economy, the continuing success of apps like Uber and Airbnb – and the overwhelming introduction of new apps like Monkey Parking and ReservationHop – make it clear that society is ready. The sharing economy is here to stay. Those willing to get creative and push against the status quo might just find themselves with a viable (and profitable) business.[Tweet “#SmartTrend: The Sharing #Economy is here to stay! #business #entrepreneur”]
Wearable technology is a market that has been around for decades, but it seems that public interest has finally caught up with the technology, which has created a boom in its popularity and the demand for even more. The global wearable technology market, which was valued at nearly $750 million USD in 2012 is expected to rise to at least $5.8 billion USD by 2018. Strap in…, or strap on, because this is going to be a fun ride!
Customer Service… It’s Back!
The 2013 Global Consumer Pulse Survey from Accenture showed that 66 percent of consumers switched brands or businesses due to to poor customer service. Some 82 percent of those who switched said the brand could have done something to stop them. It seems reality has settled in with both big and small brands, as new trends, like video customer service, will be on the rise to help provide a better customer experience.