National Car Rental: Extending Loyalty Benefits by a Full YearMorgan Gertler
Travel has looked very different over the last several months. While big vacations and trips had to be rescheduled or reworked, many people still enjoy time away by taking a ride to explore new areas and spend time outside. City dwellers and suburbanites alike have packed up the car for day trips and long weekends, exploring hidden gems and new locales. And National Car Rental wants to help make this travel as easy as possible.
As business and personal travel resume, planning how you’ll get around once you arrive at your destination is just as crucial as the rest of the trip. Airlines have implemented safety measures to keep passengers and crew healthy, but what about your trip on the way to the airport or to your hotel? National Rental Car has made it their mission to keep customers safe and on the road without stress.
Plus, National’s Emerald Club loyalty program will make your car rental experience faster and more convenient. You can enjoy special perks reserved for frequent renters every time you rent.
National Car Rental’s Loyalty Program Extensions
National Car Rental is providing Emerald Club members with a robust loyalty extension. Specifically, loyalty benefits are being extended for customers by an additional year. Emerald Club Program Free Days, which were previously expiring on Dec. 31, 2020, will now expire on Dec. 31, 2021.
Both Emerald Club and Enterprise Plus are extending their elite tiers for another year as well, with expirations going from Feb. 28, 2021 to Feb. 28, 2022. Both loyalty programs are also rolling over any qualifying rentals and rental days above those needed to get members to the next tier.
Additionally, the expiration date on free days accrued from Emerald Club’s One Two Free (U.S.) and Rent Rent Reward (Canada) promotion was extended from June 15, 2020, to Dec. 31, 2020.
Earlier this year, it was announced that Emerald Club members could redeem their earned free days at any participating U.S. Enterprise Rent-A-Car neighborhood location, in addition to National locations, if they made their reservations by Dec. 31, 2020 for pick up by Jan. 31, 2021. And just recently participating Enterprise Rent-A-Car locations throughout Canada were added, as well.
Paving a Path
National Car Rental is the first in the industry to extend loyalty benefits by a full year.
Since the COVID-19 pandemic has impacted many people’s travel plans—both personal and professional—National is taking the lead by supporting loyal customers’ tier and earn days extension.
The company feels that this type of flexibility is crucial, as is recognizing the importance of ongoing support to customers and their travel needs.
Emerald Club Loyalty Program Services
Customers who take advantage of the Emerald Club loyalty program can utilize many different services and perks. Never worry about missing a flight or starting off on the wrong foot.
This is the fastest way to rent in the U.S. and Canada. Choose any vehicle on the aisle and go.
With Emerald Checkout, you can take control to a whole new level at Emerald Aisle locations in the US and Canada. Save time at the exit booth and get on your way fast. Just download or update the National App to ensure you have the latest version, launch the app, and log in using your Emerald Club® credentials.
Upgrade to high-end vehicles from a special section of the rental lot, at more than 70 US airport locations.
Emerald Reserve Service℠
Customers enjoy peace of mind when they need a specific car class: convertible, SUV, minivan, or any other vehicle (in the US and Canada).
Emerald Club Counter Service℠
Expedite your rental process when counter bypass is not an option by using the Counter Service.
Emerald Club Counter Service℠
Expedite your rental process when counter bypass is not an option by using the Counter Service. When you arrive at the rental facility, go to the dedicated Emerald Club line. Present your driver’s license and credit card, and then you will receive the rental agreement and keys to your vehicle. Some locations even feature a booth situated on the lot, which allows you to bypass the counter and process your rental.
Speed through the rental process at participating locations in Europe, Latin America and the Caribbean.
COVID-19 Safety Precautions
National Car Rental is committed to maintaining the highest standards of cleanliness to keep customers safe while they’re on the go. Following guidance from leading health authorities and in partnership with the travel industry, National is going above and beyond their already rigorous cleaning protocols by introducing strict sanitizing procedures to protect the health and safety of all.
Maintaining clean vehicles has always been a priority but it’s even more critical right now. Each vehicle is thoroughly sanitized between each rental and backed with National’s Complete Clean Pledge. This includes washing, vacuuming, a general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements. Particular attention is paid to more than 20-plus high-touch points, including:
- Key/key fob
- Steering wheel
- Steering column
- Seat belts
- Center console
- Door interiors
- Door pockets
- Interior door handles
- Exterior door handles
- Seat pockets/seat surfaces
- Areas between seats & consoles
- Areas between seats & doorjambs
- Cupholders / compartments
- Instrument panel
- Accessory panel/touchscreen
- Rearview mirror/side mirrors
- Visors/visor mirrors
- Dashboard / vents
- Gearstick/gear shift
- Trunk release
- Among any other high-touch areas
There are also measures in place to ensure that vehicles are isolated and quarantined if needed.
Social distancing protocols have been put in place for when passengers board, ride, and depart from company shuttle buses. There is a limit on the number of passengers on each bus and passengers are encouraged to follow a one-way flow during boarding to ensure that people from different groups keep an appropriate distance from others.
High-touch areas of shuttles are cleaned and sanitized using a disinfectant between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.
The Complete Clean Pledge extends to all branch locations, as well. This includes sanitizing touchable surfaces with disinfectant throughout the day. High-touch areas such as countertops, phones, tablet devices, payment devices, and door handles are prioritized. The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.
About National Car Rental
National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the world.
With National, time-sensitive travel is easily accommodated. Customers in the United States can quickly choose their own vehicles, based upon their advance reservation and requested car class, and then simply drive away from the airport.
National—which launched the car rental industry’s first comprehensive frequent-renter program—further expedites the rental process for Emerald Club members. These members have counter bypass as well as access to National’s “Emerald Aisle,” an exclusive section of the lot where members can select any vehicle as long as they reserve a midsize car.