What is CRM and why do you need it? CRM is a customer database to help you keep track of customer interactions with your business so you can serve them better. CRM stands for "customer relationship management" CRM helps you follow up with potential customers. The lack of follow up is one of the biggest reasons...
Customer Relationship Management for Small Businesses: The Benefits of a CRM What is CRM and why do you need it? CRM is a customer database to help you keep track of customer interactions with your business so you can serve them better. CRM stands for "customer relationship management" CRM helps you follow up with potential customers. The...
A positive customer experience is advantageous to your business; a happy customer is a loyal customer. Anders Boulanger, the founder of Engagify, has mastered the art of marketing and improved customer experience. He started doing magic shows when he was five years old and performing at birthday parties at 12. After college, Anders began...
Boosting sales can be done by using CRM for sales teams. But Raj Sabhlok also says it can be achieved by salespeople implementing three clear-cut best practices. The new Pipedrive chief executive shares his experience with Ramon Ray in an interview for Smart Hustle. In their discussion, the pair talk about: Raj’s decades of experience...
Ramon Ray caught up with Melissa Shepard, Chief Architect, President and CEO at Lizzard Tech Consulting, a Salesforce silver consulting partner based in the USA at the Dell Women's Entrepreneur Network in Singapore. Melissa is a CRM and Salesforce expert with over 20 years of experience in CRM improvements and innovations. Melissa is passionate...
Quite often when you toss out the term “CRM” to large groups of small business owners, their eyes glaze over, and they get a questionable look on their face. What the heck is a CRM? CRM, or Customer Relationship Management refers to the practice, strategies, and technologies that businesses use to manage their customer information...
Want to build a better small business? Then it is time to build your TEAM! A team, however, doesn’t just consist of the employees, subcontractors, and freelancers you hire who can help you with the things you don’t know how to do, don’t have time to do, or just plain don’t want to do....
For me, the importance of having connected sales and service teams can be summed up in one frustrating experience I had as a consumer. I was a long-time loyal customer of a particular company and called for assistance with a relatively routine issue. The service rep did not have access to my sales record...
This article is published in partnership with Insightly, providing CRM and project management solutions for small business owners. Could your business use an efficiency makeover? With the full year ahead of us, 2017 is the perfect time to evaluate business operations and find technological solutions that can help you become more organized, productive, and profitable....
This article is published in partnership with Insightly, providing CRM and project management solutions for small business owners. Customer Relationship Management, or CRM, is an integral part of any small business looking to optimize their ability to manage prospects or leads through a sales funnel to becoming a customer. A strong well-managed CRM then allows...
