- YES these times are TOUGH.
- YES many businesses are closed
- YES many of us are sick or have experienced death by friends and family
- YES these times are filled with worry and misery
- HOWEVER what choice do we have – we MUST go on and live!
- Focus on YOU before your business or you have no business
- Focus on your FAMILY before your business or you have no family and that should be most important
- Focus on your COMMUNITY (you need good friends)
- Focus on your TEAM as you NEED them to power your business (and you should care about them)
- FEAR – it’s something we all have
- What we DO WITH THE FEAR is what matters.
- High performing athletes and special forces are the same as us they just decide to not let fear hold them back – credit Fergus Connolly
- REINVENT ourselves and our BUSINESSES
- Care first. Sell second. Empathy and Sensitivity.
- Remember, customers NEED your service
- Current customers
- Past customers
- New customers and opportunities
- Think Backwards and Consider New Revenue Streams or Improved Processes – credit Mike Michalowicz
- LEADERSHIP | FINANCES (profit first) | TEAM | MARKETING | TECHNOLOGY
- Are you ready to lead – to motivate others and ensure everyone is operating to their maximum potential.
- Know your NUMBERS. Profit drivers for your business.
- Do you have the right team
- Process and Systems enable infinite scaling and growth
- Database of customers – start now if you don’t have one
- Segment your customers to know the specific needs of your customers.
- Train your staff how to address customer needs needs
- Upgrade your customer service and support – systems and policies
- Use this time to educate your customers and BUILD your list.
- Leverage technology to increase your productivity, customer service, communications and more.
- Your Personal Brand Is More Important than Ever
- Build your community and fan base.
- Ask for a smile before a sale
- Be the Celebrity CEO
- Mindset and Attitude for Success in Business
- Get comfortable with being uncomfortable. Enjoy pain.
- Have a small network of friends and mentors you can rely on for advice and emotional support
- Always be willing to learn.
- See the possibilities in everything
- Take Reasonable Risk
- Think Bigger and Think Different
Read the first part of this article on LinkedIn
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