Tag - Messenger

Why Facebook Messenger Apps Are Great for Your Customer Service and Lead Nurturing – Elance Founder’s New Passion

Facebook Messenger apps are a powerful way to build connections with your customers. A messenger app can provide better customer support and help educate customers about your products or services to help them become a customer. Ramon Ray interviewed Beerud Sheth, founder of Elance, and now of Gupshup for his take and expertise. Gupshup...

How Facebook Messenger is Changing Small Business Communication

How Facebook Messenger is Changing Small Business Communication

In 2014, Facebook moved its messaging feature out of the main app and into a standalone Messenger app. Like any change, there was a fair amount of outrage that followed, and Mark Zuckerberg admitted that “asking everyone in our community to install a new app is a big ask.” That said, two years later, the...