Tag - interpersonal skills

How to Calm Down Infuriated Customers to Your Advantage

How to Calm Down Infuriated Customers to Your Advantage

Regardless of the quality of customer service you provide, you will find yourself in unpredictable situations with complaining customers. They might shout at you, call you names, berate you, and try to embarrass or humiliate you as they express their outrage and frustration. During these times, you must maintain self-control, stay calm and respond...