Tag - customer experience

Customer Amazement Summit

10 Big Reasons You Should Attend the Customer Amazement Summit

What's one statistic that matters tremendously for small businesses? Customer loyalty. In other words: Are customers coming back? This is especially important in today’s business climate, as small businesses will need to prepare for a post-pandemic world. On September 15 the Customer Amazement Summit will go live online and show entrepreneurs how to deliver an amazing...

customer experience marketing

Customer Experience Marketing. It’s Even More Important Today.

Many of us business owners are quite familiar with with sending emails to our customers, email marketing. We're also very familiar with the need to post to social media. However, what about the customer experience. It's time to go beyond marketing as usual, even in these challenging times. Recently I spoke with Adam Johnson...

Customer Experience

A Bridal Boutique that Banks on Customer Experience

At Dreamforce 2019, Ramon Ray had the chance to chat with Nicole Staple is the co-founder and CEO of Brideside. Nicole and the team at Brideside are revolutionizing the bridal industry by making the boutique experience more convenient, stress-free and inspiring. Their unwavering commitment to providing a unique customer experience has rewarded them with...

Dreamforce 2015

Beyond Marketing. Create Experiences Customers Remember

Photo courtesy of : Jakub Mosur Photography Every business must have a marketing strategy in order to get customers and build a brand. However, creating experiences customers remember goes beyond marketing. At Dreamforce, Salesforce’s big, annual event for customers, partners, and media, Ramon Ray, founder of Smart Hustle, attended an information-packed session about experiential marketing. Panelists included...

technology adaption

Zoho One Cements Place in Business Technology Industry with Shiny New Features

Customer experience has been a business buzzword this year. But, when it comes to using technology to facilitate the best user and customer experience, businesses oftentimes face challenges. Multiple logins, systems that don’t communicate, important customer information lost in translation, and overall more work for you. Since Zoho One launched in 2017, its goal...

Customer Experience is Everything to Small Business

Want Growth? Focus on the Customer Experience

Ramon Ray had a quick chat with Molly Moore, head of marketing at Ruby Receptionists, at B2SMB in Napa, California about the importance of customer experience. Ruby Receptionists provides virtual receptionists. They wow callers and their customers’ customers by answering their phones acting as consummate professionals. Molly says that they provide the human connection customer...

Customer Conversation Channels Are Expanding. Are You Keeping Up? Salesforce Essentials Expands Opportunities.

Customer communication channels are growing and you can't control that conversation. You can't control where it happens or how it happens if you want to give your customers the best experience. Customers want to communicate with you, NOT just on on a phone, not just via web chat, but also through Instagram, Facebook, Twitter and beyond. When...

Why Perfectly Posh Belives Customer Experience Is Everything. With An Assist from Tech

What comes to mind when you hear the name Perfectly Posh? If you said a pampering company, you’d be right! Join me as I talk with their COO, Jonée Woodard, about how Perfectly Posh is combining the power of experience with modern technology to create a self-love empire. What Does Perfectly Posh Do? “We allow men...