Tag - business reviews

5 Tips To Get Customer Reviews Without Being Salesy

The strategy for acquiring genuine customer reviews is one of the biggest head scratchers in retail. Businesses have struggled for years to crack the code on how to gather customer input without alienating buyers with pushy emails and offers bordering on bribery. This issue begs the question: What factors motivate people to leave reviews?...

Balancing the Risk and Reward of Customer Reviews in Your Business

Balancing the Risk and Reward of Customer Reviews in Your Business

Reviews can have an enormous impact on your business’ marketing success. Today’s consumers read customer reviews before making purchase decisions, especially when it comes to trying out a new local business for the first time. Whether they are looking for a contractor, family doctor, or lawyer, word-of-mouth endorsements factor heavily into a consumer’s decision...

Bad review

Don’t Panic When You Get a Bad Review, It’s an Opportunity. Here’s What I Did…

As a small business owner you are proud of your work and deliver a great finished product. You love a good review. Your customers love you and your business grows through referrals. If things ever go wrong you work this out with your clients often privately to the satisfaction of your customers. Then this happens....

How to Calm Down Infuriated Customers to Your Advantage

How to Calm Down Infuriated Customers to Your Advantage

Regardless of the quality of customer service you provide, you will find yourself in unpredictable situations with complaining customers. They might shout at you, call you names, berate you, and try to embarrass or humiliate you as they express their outrage and frustration. During these times, you must maintain self-control, stay calm and respond...