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SAP Data Defined Show: Delivering Winning Customer Experiences with Augmented Analytics

We bring together a panel of industry leaders at the forefront of technology and innovation to discuss all things data and analytics. Directly hear from business executives, SAP customers, and domain experts who share their insights on the upcoming trends that are driving organizations to success. Gain industry insights from the experts and understand the technology and processes that drive businesses to succeed. Watch...

By Ramon RayGeneralbreakfast with champions

Ramon’s Top 10 – Is Your Customer Experiencer Amazing?

Here are the top 10 tips you need to know to start and grow your business or better your life - 12 August 2021 Edition. Join Ramon Ray live, every Thursday at 7:30am EST on Glenn Lundy's Breakfast with Champions on Clubhouse as he delivers Ramon's "Top 10" segment. Start your day off right and listen...

By Ramon RayGeneral, Your Smart Hustlecustomers

How Engagify Improved Customer Experience with Magic and CRMs

A positive customer experience is advantageous to your business; a happy customer is a loyal customer. Anders Boulanger, the founder of Engagify, has mastered the art of marketing and improved customer experience. He started doing magic shows when he was five years old and performing at birthday parties at 12. After college, Anders began...

By Ramon RayGeneralcustomers

4 Business Communications Tactics for a Better Customer Experience

Insights on how to have a better customer experience from Anusha Venkat, Senior Product Manager for Plivo, a messaging API. Businesses have worked hard to adapt to changes the pandemic brought with it. In most cases, companies have been forced to reevaluate and change their entire customer experience strategy. As life starts to return to normal, business...

By Morgan GertlerFeatured, General, Interview

Why Customer Experience Matters [According to Former Pinterest Executive]

Most of the big platforms are monetized via advertising. The products are very similar in terms of people who are trying to acquire customers. Whether it's Google or Pinterest, you're trying to acquire customers to some degree, and that acquisition is done through paid advertising. Dutta Satadip is the Chief Customer Officer of ActiveCampaign....

By Ramon RayMarketingbranding, customers

What Tory Burch Taught Me About Customer Experience

Recently I received a big brown box. I had no clue what was inside. The box was not like your typical "Amazon" box. It had two simple flaps, that made it a cut above your typical box. Inside was some high end paper, wrapping an absolutely beautiful, thick, paper, bag. Imagine a gift bag...

By Ramon RayMarketingcustomers, email marketing

Customer Experience Marketing. It’s Even More Important Today.

Many of us business owners are quite familiar with with sending emails to our customers, email marketing. We're also very familiar with the need to post to social media. However, what about the customer experience. It's time to go beyond marketing as usual, even in these challenging times. Recently I spoke with Adam Johnson...

By Katherine MinesOperationscustomers

A Bridal Boutique that Banks on Customer Experience

At Dreamforce 2019, Ramon Ray had the chance to chat with Nicole Staple is the co-founder and CEO of Brideside. Nicole and the team at Brideside are revolutionizing the bridal industry by making the boutique experience more convenient, stress-free and inspiring. Their unwavering commitment to providing a unique customer experience has rewarded them with...

By Katherine MinesGeneral

Customer Experience & Customer Service: What’s the Difference and How Can Ruby Help You Deliver on Both?

Customer experience and customer service can make or break a small business. But what exactly are customer experience and customer service and how can you use them both to improve your business? Molly Moore from Ruby and Shep Hyken, customer service and experience expert walk us through it. Molly Moore on Customer Service vs Customer...

By Katherine MinesOperationscustomers

The Secret to a Successful Customer Experience: Empathy

Have you ever had an over-the-phone customer experience that just wowed you? You know, the kind where you’re smiling by the end of the call, you feel like the person on the other end of the line actually heard you, and the person taking the call was friendly, supportive, and understanding regardless of what...